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Gas Servicing

Gas servicing and the law

By law (the Gas Safety (Installations and Use) Regulations 1998) we must service your gas appliances every year and you must let us into your home to do this, even if you don't use gas at present.

The FREE safety check is important because it makes sure that your gas/solid fuel appliances and smoke alarm are working safely and efficiently.

Unfortunately, we cannot service any appliances owned by you. However, we strongly advise you to have them serviced each year by a Gas Safe registered engineer

The gas safety inspection

We will send you details of your gas service appointment by letter and then we will remind you at least 2 days before we the appointment date.

We will keep mess and disruption to a minimum but you must make sure that there is enough gas and electricity available (if you have a pre-paid meter)

If you do not give the engineers access to your home, you will be in a serious breach of your tenancy conditions. We will have no choice but to take legal action to gain entry and you will be charged for legal costs. You could also be fined up to £1000.

What happens if you smell gas?

If you smell gas or fumes, or your Carbon Monoxide alarm sounds:

  • turn off the gas at the meter
  • open windows
  • put out naked flames
  • don’t use electrical switches
  • remove all pets from the area
  • and call us straight away on 0800 169 5454

Alternatively call the Gas Emergency free-phone number on 0800 111 999. This is only if you cannot get in contact with us as you must report all gas emergencies to your landlord.