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#HousingDay 2018 - “I love my new bathroom. I’m so glad you helped me sort out all the rubbish so that they could fit it”

We provide our teams with safeguarding training and encourage them to look out for homes where they suspect that the tenant may be a risk.  When we visited one of our older tenants in preparation for some modernisation works to take place, it was obvious from the condition of their home that hoarding was taking place.  It took many months and visits by our Housing Management team to gain their trust so that they could clear a room at a time until it was brought under control.  Without gentle intervention, the tenant would never have managed to clear what was becoming a health and fire hazard.  They were extremely proud of their new bathroom when it was eventually fitted, and regular support visits confirm that the property is still in good condition.