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Payment of Rent and Service Charges

How can I pay my rent?

We have listed below the various ways you can pay your rent.

Direct Debit

Direct Debit is our preferred method of payment, you can download a form to set one up in the rent area of MYaccount.

Payments are normally collected on the first working day of each calendar month or at the beginning of each fortnight your rent is due. When we receive your signed form, we’ll set everything up and you will receive written confirmation of your payments and the dates they will be taken.


Register with MYaccount to give you access to a range of services and facilities including paying your rent. You will need your debit card, rent reference number and allpay payment card to make a payment.

allpay Payment App

The allpay app can be downloaded via the Apple App store, Windows Phone store or Google Play, enabling you to pay your rent from your phone or tablet.

Debit Card

Call our payment line on 01562 733007 to speak to a member of our Finance Team (available Monday – Friday, 8.30 am to 5.00 pm). You will then be transferred to a secure automated line to complete your payment. You will need your rent reference number to complete the payment.

Post Office, and PayPoint outlets

You will need your allpay payment card to pay at these locations. The Post Office accepts cash, cheques and debit card payments (cheques made payable to Post Office Counters). PayPoint outlets accept cash. Please keep your receipt as proof of payment.

Automated 24 hour phoneline

Call 0844 557 8321 to make a debit card payment. You will also need an allpay payment card.

Standing Order, BACS or Electronic Home Banking

Instruct your bank to make payments directly to The Community Housing Group or transfer funds to our bank account, using the following details:

Account name = The Community Housing Group Rent.
Sort code = 20-46-14.
Account number = 30124222.
Description = Your Property Rent Reference number. *

* It is essential to include your rent reference number in the description field otherwise we will not know who has made the payment.