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Home Security

1. What we will do to keep you safe in your home

We know that burglaries and home intrusions can cause distress and anxiety for tenants and residents, so we try to ensure that our homes are as secure as possible. We will also respond to emergency repairs which could leave your home vulnerable as a priority.

2. What you can do to keep yourself and/or your family safe in your home

Lock doors

In 70% of burglaries, the offender gained entry through a door. This may sound like a basic measure, but making sure you lock doors when you leave the house or go to bed makes a burglar’s chance of entering your home much more difficult. Don’t forget to lock your shed, garage and any side and/or back gate with a heavy duty padlock, and if you have ladders, make sure you padlock them to something secure.

Lock windows

Where window locks are fitted, keep the keys safe and lock windows when not in use, even if you are in for the evening and especially when you are leaving the house or going to bed.

Leave lights on

60% of burglaries take place between 6pm and 6am. Leaving the lights on when you go out in the evening will create the illusion that there’s someone at home and reduce the chance of a potential break in. Consider leaving lights on a timer, leaving the radio playing and ensuring cash and valuables are out of sight.

Outdoor lighting acts as a deterrent and makes it easier to find your way if you’re coming or going after dark. You can install a low-level light that automatically switches on from dusk until dawn, or you can get a light that switches on when it senses movement outside your home.

Install alarms

A home without a security system is 300% more likely to be burgled. Installing an alarm in a place where it can be easily seen is an effective visual deterrent. An alarm will alert neighbours of a potential intrusion, giving you peace of mind while you are away from home.

Hide keys

Leaving a spare key outside your home under the doormat or flowerpot is extremely risky. If you need to leave a spare key for any reason, consider a police approved secure key lock box mounted to a wall.


Only 9% of property taken during burglaries is recovered, make sure your contents are insured.  Think about marking your possessions with your postcode and the number of your house or flat. This deters burglars because it makes stolen property harder to sell. If your valuables are stolen, the police are more likely to find them if they are marked.

You can register your valuable possessions online for free on the Immobilise Property Register. This website helps police identify owners of lost or stolen property.

Bogus Callers

You should only let someone into your home if you’re absolutely sure that they’re genuine and you want them in your home. You don’t need to open the door for them and don’t feel embarrassed about turning them away. If you have a door chain fitted, always answer the door to unknown callers using the chain.

Be wary of bogus callers who try and trick their way into your home by pretending to be a meter reader, police officer, council official, or an ordinary person needing help. You can ask the person to come back another time when someone you trust will be with you.

If you’re worried about a doorstep caller, dial 999 and ask for the police.

Employees of The Community Housing Group and our contractors will always carry ID, whether we have an appointment or turn up on the off chance.

If you are unsure if visitors really are from The Community Housing Group then check by calling us on 0800 169 5454 – genuine callers will not be offended by this.

When away from home

  • Ask a trusted friend or neighbour to keep an eye on your home for you.
  • Avoid discussing your holiday plans on social networking websites or other public places.
  • Cancel your regular deliveries, such as milk bottles or newspaper (if a burglar sees parcels or newspapers on your doorstep, it's easier to tell that you're away).
  • Plug a lamp into a time switch that will automatically turn on in the evenings, but don't leave it in a room that passers-by can see into when the light is on.

3. Where you can find more information

You will find more home safety advice on the Crimestopper website

Home Security Factsheet Home Security Animation