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Gas Safety

1. Gas safety and the law

By law (the Gas Safety (Installations and Use) Regulations 1998) we must carry out annual safety checks on gas appliances and pipework, even if the supply has been capped at the meter or boiler.

This is to ensure any gas equipment is safely installed and maintained in a good condition.

The FREE safety check is important because it makes sure that your gas appliances and smoke alarm are installed correctly and working safely and efficiently. If your gas appliances are not serviced each year, you and your family members could be exposed to the potential risk of carbon monoxide poisoning or a gas explosion.

Unfortunately, we cannot service any appliances owned by you, but we do include flues and supply pipework within safety checks. Your own cookers and appliances will be visually checked, with any found to be faulty isolated by the engineer at the time of inspection. We strongly advise you to have them checked each year by a Gas Safe registered engineer.

2. What we will do to keep you safe in your home

Gas Safety Inspection

We will send you details of your gas service appointment by letter and then we will remind you at least 2 days before we the appointment date. If you cannot make the appointment, please contact us to rearrange.

The safety check will take no more than an hour. We will keep mess and disruption to a minimum, but you must make sure that there is enough gas and electricity available (if you have a pre-paid meter).

Following Covid-19, we are changing the way we carry out our customer visits to observe Government guidelines on social distancing. View a short video on our YouTube channel  explaining what we are doing.

If you do not give the engineers access to your home, you will be in a serious breach of your tenancy conditions. We will have no choice but to take legal action to gain entry and you will be charged for legal costs. You could also be fined up to £1000.

We will fit smoke detectors and carbon monoxide alarms

We will check the smoke alarm fitted in your home when we carry out the annual gas inspections.

You should test your alarm on a regular basis and report if it is not working properly. 

Carbon monoxide kills! It is a colourless, odourless, tasteless and poisonous gas which means you won’t know it’s there, until it’s too late. It is produced by the incomplete burning of carbon-based fuels, including gas, oil, wood and coal, and usually by appliances which haven’t been properly installed, maintained or poorly ventilated.

3. What you can do to keep you and your family safe in your home

If you smell gas or fumes, turn off the gas at the meter

  • open windows
  • put out naked flames
  • don’t use electrical switches
  • remove all pets from the area
  • and call us straight away on 0800 169 5454

If your Carbon Monoxide alarm sounds:

  • stop using all appliances, switch them off, and open doors and windows to ventilate the property
  • evacuate the property immediately – stay calm and avoid raising your heart rate  
  • call the gas emergency number on 0800 111 999 to report the incident, or the Health and Safety Executive (HSE) Gas Safety Advice Line on 0800 300 363
  • do not go back into the property – wait for advice from the emergency services
  • seek immediate medical help – you may not realise you have been affected by the carbon monoxide, and going outside into fresh air will not treat any exposure by itself

Alternatively call the Gas Emergency freephone number on 0800 111 999. This is only if you cannot get in contact with us as you must report all gas emergencies to your landlord.

Six signs of carbon monoxide poisoning:-

  1. Headaches
  2. Dizziness
  3. Breathlessness
  4. Nausea
  5. Collapse and loss of consciousness

What to do if you suspect that you or a member of your family has carbon monoxide poisoning

Seek medical advice from your GP if you think you have been exposed to low levels of carbon monoxide.

Go to your local A&E straight away if you think you have been exposed to high levels.

Your symptoms will often indicate whether you have carbon monoxide poisoning, but a blood test will confirm the amount of carboxyhaemoglobin in your blood. A level of 30% indicates severe exposure.

People who smoke can often have higher than normal levels of carboxyhaemoglobin in their blood, which can sometimes make it difficult to interpret the results.

Mild carbon monoxide poisoning does not usually need hospital treatment, but it's still important that you seek medical advice.

Your home will also need to be checked for safety before anyone returns.

4. Where you can find more information

More information about carbon monoxide poisoning can be found on the NHS website Carbon monoxide poisoning - NHS (

Gas Safety Factsheet Gas Safety Animation