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Gas Servicing

Gas safety and the law

By law (the Gas Safety (Installations and Use) Regulations 1998) we must carry out annual safety checks on gas appliances and pipework, even if the supply has been capped at the meter or boiler. This is to ensure any gas equipment is safely installed and maintained in a good condition.

The FREE safety check is important because it makes sure that your gas appliances and smoke alarm are installed correctly and working safely and efficiently. If your gas appliances are not serviced each year, you and your family members could be exposed to the potential risk of carbon monoxide poisoning or a gas explosion.

Unfortunately, we cannot service any appliances owned by you, but we do include flues and supply pipework within safety checks. Your own cookers and appliances will be visually checked, with any found to be faulty isolated by the engineer at the time of inspection. We strongly advise you to have them checked each year by a Gas Safe registered engineer.

The gas safety inspection

We will send you details of your gas service appointment by letter and then we will remind you at least 2 days before we the appointment date. If you cannot make the appointment, please contact us to rearrange.

The safety check will take no more than an hour. We will keep mess and disruption to a minimum, but you must make sure that there is enough gas and electricity available (if you have a pre-paid meter).

Following Covid-19, we are changing the way we carry out our customer visits to observe Government guidelines on social distancing. View a short animation on our YouTube channel explaining what we are doing.

If you do not give the engineers access to your home, you will be in a serious breach of your tenancy conditions. We will have no choice but to take legal action to gain entry and you will be charged for legal costs. You could also be fined up to £1000.

What happens if you smell gas?

If you smell gas or fumes, or your Carbon Monoxide alarm sounds:

  • turn off the gas at the meter
  • open windows
  • put out naked flames
  • don’t use electrical switches
  • remove all pets from the area
  • and call us straight away on 0800 169 5454

Alternatively call the Gas Emergency freephone number on 0800 111 999. This is only if you cannot get in contact with us as you must report all gas emergencies to your landlord.