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Anti-social Behaviour

Anti-social Behaviour (ASB)

Sometimes anti-social behaviour such as noise can happen because the person responsible is not aware that their behaviour is causing a problem.

We also understand that the noise of everyday living can be annoying but, unless it is excessive or unreasonable, we would not consider it to be anti-social. Some examples of this would be:

  • lawn mowing during reasonable hours
  • noise from domestic appliances during reasonable hours
  • children playing during reasonable hours

Examples of anti-social behaviour include:

  • excessive noise nuisance
  • verbal abuse
  • damage to property, including graffiti and vandalism
  • nuisance from vehicles
  • nuisance from animals
  • littering and fly tipping
  • misuse of communal areas
  • drug dealing and use
  • violence, threats of violence, intimidation and harassment
  • domestic abuse.

We always recommend that you try to resolve any issues with your neighbours by talking to them first of all to see if the matter can be solved quickly and easily.

However, you have the right to peaceful enjoyment of your home and we will not tolerate incidents of serious disturbances, intimidation or abuse of any kind by anyone in our homes or neighbourhoods.

You can report incidents of ASB directly to The Community Housing Group by using the online form in MYaccount. If you are not already registered for this service, it will only take a few moments to sign up.

When you have made your report a Neighbourhood Officer or an ASB Enforcement Officer will contact you within three working days, or one working day if the allegation is serious, such as domestic abuse or a hate crime.

If you face acts of harassment, violence or intimidation, you should report them directly to the police as soon as possible. If the people causing the ASB are tenants of The Community Housing Group, or their visitors, you must also report it to us.

Dealing with anti-social behaviour

We work closely with the police to reduce incidents of nuisance and anti-social behaviour in our neighbourhoods. We encourage residents to report all criminal activity to The Community Housing Group and the police so that we can work together to deal effectively with problems.

You will find more information about how we deal with anti-social behaviour in the Tenancy Service Standards document, which can be found in the Information and Advice section of this website.

Domestic Abuse

Domestic abuse can affect you, your partner your children, your partner’s children or any other person living in your home.

The UK government’s definition of domestic abuse is ‘any incident or pattern of incidents of controlling, coercive, threatening behaviour, violence or abuse between those aged 16 or over who are, or have been, intimate partners or family members regardless of gender or sexuality. The abuse can encompass, but is not limited to psychological, physical, sexual, financial and emotional”

Hate Crime

If you have been bullied, assaulted, harassed or verbally abused because you are different, then you may have been a victim of hate crime.

We know that hate crimes and incidents can have a serious impact on victims and their quality of life. It has a negative impact on the communities in which we live. We are committed to stamping out all incidents and crimes motivated by prejudice and hate. Victims will always be treated professionally and sympathetically by our staff.

What is hate crime?

For information about what a hate crime is, click here to be redirected to Gov.UK website

If you are a tenant of The Community Housing Group and are suffering from domestic abuse or a hate crime please call us on 0800 169 5454 and we will sign post you to agencies who can help.

If you are in immediate danger you should call the police on 101 or 999 in an emergency.