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Contact Us

Online

You can report repairs, make a payment and access other services using MYaccount – our 24/7 online customer portal. Register for MYaccount.

If you are not registered for MYaccount, you can still report repairs online using this form.

Text

You can also report a non-emergency repair by text. Start a message with the word 'repair' followed by details of the fault to 07950 643 643.

Email

You can send an email to us at information@communityhg.com. Please make sure you give full details of your enquiry, including your contact details so that we can make sure it is redirected to the most appropriate person or team.

Call

0800 169 5454

Our Customer Service Centre is open Monday to Friday, 8:30am – 5pm.

Calls outside these times go through to our out of hours service, which is for emergency repairs only.

Calls to 0800 numbers are free from UK landlines and mobile phones.

Calls may be recorded for monitoring purposes.

Your call will be directed to the most appropriate person through our easy to use menus system. We then aim to answer your call within 120 seconds.

Visit

Foley Grove (Head Office)

Our offices are closed to the general public at present

The Community Housing Group
3 Foley Grove
Foley Business Park
Stourport Road
Kidderminster
DY11 7PT

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When we contact you
  • We will be professional, helpful, polite and treat you with respect and honest in all our dealings with you
  • We will use plain English and avoid jargon to make sure you fully understand what is happening
  • We will introduce ourselves to you – our name and position and we will show you our official identification when we visit you at home
  • We will respect your right to privacy *

* Please be aware that our staff have a duty to report any issue where they may be concerned about the wellbeing of a child or vulnerable adult.