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Management Board & Executive Team

The Board for each company is responsible for

  • Ensuring there is effective governance and internal controls to meet regulatory and statutory requirements
  • Ensuring that the company meets its objectives and the group objectives
  • Ensuring that the business of the company is conducted according to our standing orders
  • Setting the strategy for the company
  • Risk control and management

Our Board members are recruited by open advertisement and skill based interviews and bring a broad range of skills and expertise

Andrew Foster

Andrew Foster - Group Chair

Andrew Foster is the owner and Director of Andrew Foster Consulting Limited, a specialist consultancy focussing on carrying out governance reviews and providing other related services to clients in both the public and private sector.

Andrew was, until April 2019, Executive Director of Governance and Contracts at Midland Heart, a Housing Association headquartered in Birmingham with 33,000 homes under management. His role there focussed on ensuring the effective operation of governance and risk management and ensuring its procurement activities deliver value for money and high quality services to customers. Andrew’s responsibilities cover Governance; Legal; Risk and Audit; Procurement; Health and Safety; Facilities; Insurance; Policy.

A qualified solicitor, he previously worked in law firms and in the IT outsourcing sector.

He has a strong belief in the critical importance of a quality home to the wellbeing and life chances of social housing tenants, and in the role of social housing providers in empowering the communities in which they operate.

Andrew lives in North Worcestershire and enjoys running and music and mentoring young people in his spare time.

Specialist Skills

  • Strong knowledge of governance
  • Good commercial acumen-has a well-developed understanding of what makes for a well-run and efficient business and recent experience of delivering major change projects
  • A contemporary and detailed knowledge of the Housing sector and how policy change can affect housing providers in the future
Kaye Law-Fox

Kaye Law-Fox - Vice Chair

Kaye Law-Fox currently serves as Chair, Vice Chair or Board Member on the Boards of two housing associations and an NHS Foundation Trust wholly owned subsidiary. Kaye also Chairs an Audit and Risk Committee.

Kaye is an experienced executive, having spent the majority of her career developing and delivering systems of internal control and corporate governance in the public sector; including the NHS, security agencies of the Home Office, a national charity and not-for-profit companies.

Kaye holds a number of graduate and postgraduate management qualifications. She is also a qualified project, programme and portfolio manager.

Specialist Skills

  • Strategic business planning – establishing systems of corporate business planning
  • Regulation & governance
  • Audit and risk
Jane Preece

Jane Preece

Jane Preece moved to the West Midlands in 1990 from her native Wales to pursue a career in human resources and related areas. She has worked in the public, private and not for profit sector at Director level, most recently with Walsall Housing Group where she was Director of Organisational Development and Company Secretary.

Her project management and leadership skills have enabled organisations to achieve IIP Gold Standard, ISO9001, TUPE transfers of employees, changes of employment contracts in unionised environments. She has been nominee for Ofsted and involved in housing regulator inspections.

In 2016, a house with a canal mooring brought her to Kidderminster; she joined The Community Housing Group's Vestia Board and started her "dream job" at Severn Valley Railway as their first HR Manager, responsible for their paid employees and the Heritage Skills Training Academy apprentices.

Jane has held a number of non-executive directorships/trustee appointments in the fields of housing, training and various charities. Currently, she is the Chair of Sustain UK Ltd who provide supported accommodation for vulnerable adults in Birmingham and is a board member of PTP Ltd who deliver training opportunities in the West Midlands. Having undertaken the role of Company Secretary in a housing group who collapsed their group structure, Jane will bring relevant experience to the The Community Housing Group Board.

Specialist Skills

  • Strategic thinking
  • Sound judgement with the willingness to challenge
  • Interpersonal and communication skills, having worked in people management roles for over 30 years
Andrew Fry

Andrew Fry

Andrew is a professional company director, non-executive director and chair with 30 years of diverse private and public sector management and director experience.

Andrew trained initially in FMCG brand management marketing and advertising. Subsequently he founded a specialised retail design and manufacturing group which he headed as a hands on MD for 19 years. He now combines work as a professional NED and charity trustee with running a property and innovation consultancy business.

Andrew's NED experience over the last 10 years includes roles as diverse as Chair of Black Country Partnership NHS Foundation Trust; Chair of Sandwell Arts Trust and of Sandwell Leisure Trust; trustee of the Black Country Living Museum; and NED at The Community Housing Group and Oakleaf Commercial Services.

Andrew has a particular interest in the natural and built environment which combines with his experience in design and an enthusiasm for history. He also has a strong commitment to social inclusion and in particular to the care of those with mental health issues.

Specialist Skills

  • Entrepreneurship
  • Strategy - including strategic analysis and challenge
  • Corporate governance - including managing boards, balancing support with challenge; risk management; health and safety management both practical and strategic; financial scrutiny; HR and legals.
Liz Heaven

Liz Heaven

Liz has been a Board Member with TCHG for 7 years. Her background experience comprises a career in the social care sector, principally in social work and in a variety of learning and development roles. Most recently, prior to becoming self employed, she worked for the national sector skills council for social care - Skills for Care. Her role as Manager for the Midlands area- encompassing the whole of the East and West Midlands- gave her considerable managerial, financial and strategic responsibility, with a focus on improving the quality of social care services.

Since 2013 Liz has worked on a freelance basis for a not-for-profit organisation operating in the fields of social care; third sector charities and public sector institutions. The organisation provides a bespoke learning and development service and supports organisational development and quality improvement through a range of consultancy services, including bespoke audit and assurance commissions.

Liz's Professional qualifications include:

  • Qualified and registered social worker
  • Degree and Msc in Social Sciences
  • Post graduate qualifications in:
    • Health and social services management
    • Teaching and learning
    • Coaching and mentoring
    • Programme and project management
  • Graduate of the Institute of Personnel Management
  • Prince 2 accredited - Foundation and Practitioner levels

Specialist Skills

  • Strategic thinking and analysis
  • Programme and project management for business development and assurance
  • Occupationally current professional experience in social care and health - including a robust understanding of the legislative, regulatory and policy drivers relating to the sector
Tony Tench

Tony Tench

Tony has over 20 years of experience in housing, development, asset management and social care. He is currently Chief Operations Officer for Housing and Care 21, a leading registered provider of quality housing and social care for older people.

Previously, Tony held a number of Executive roles at Hanover Housing Association and prior to that led on Extra Care housing development for Anchor Trust. Tony is a Business and Marketing Graduate.

Tony's achievements in housing and social care include: Improving organisational governance; working with the Board to agree a realistic strategy and business plan, simplifying the governance structures, agreeing and prioritising core purpose, improving the control environment and re-aligning operations management; Leading development; delivering an innovative £72m retirement village re-development and leading a sustained development programme of new specialist extra care housing delivering over 1,300 new properties in the last 3 years and currently managing a pipeline of circa 1,700 new build.

Tony has also led on a number of sizeable acquisitions of both rented and leasehold properties; Improving assets; agreeing the strategic approach to asset management. Ensuring properties are safe for residents and staff; and investing to maximise both resident satisfaction and the long term value from properties; Driving quality improvements from services; being the responsible person with CQC for social care services delivering circa 40,000 hours per week; and driving service improvements in housing and care services evidenced by a balanced set of qualitative and quantitative key performance indicators; Leading on digital developments that support more effective ways of working (to improve resident satisfaction and enable staff to do their roles more efficiently); and working in partnership with suppliers to offer residents better and less intrusive support services enabled by technology.

Specialist Skills

  • Leadership
  • Strategy Development
  • Housing, Asset Management and social care sector knowledge
Tim Leslie

Tim Leslie

Tim is a senior civil servant at Ofqual, the exams regulator. He joined Ofqual in 2012 as its Director of Risk and Markets. His current position is Director of the National Reference Test, a new test launched in a sample of schools this year. He has been responsible for its design and development, procurement and commercial management, and now leads its annual delivery. He has also contributed to the reform of GCSEs and A levels, making regulatory decisions on the proposed new qualifications.

Tim has a broad background in regulation and risk management. Prior to joining Ofqual, he was Chief Executive and Director of Regulation at Standards for England, a non-departmental public body sponsored by DCLG, which regulated ethical standards in local government. He led teams responsible for investigating complaints, publishing guidance and monitoring local authorities’ operation of the standards framework. He also worked at the Financial Services Authority, supervising major banks.

Tim’s earlier career was in the private sector. Between 1997 and 2008, he had various roles at Xansa plc, a business process and IT outsourcing company including as its Risk Director, where he implemented a new approach to enterprise risk management. He also worked at NatWest for 17 years in roles including Director of International Markets in its Treasury and Capital Markets business, and Head of the Group’s Business Consultancy unit.

Tim has worked extensively with boards via his experience as CEO of Standards for England, senior civil servant at Ofqual and as Risk Director at Xansa Plc.

Tim has a degree in Engineering from Cambridge University and is an Associate of the Institute of Bankers.

Specialist Skills

  • Corporate governance and regulatory management
  • Risk Management
  • Programme and change management
Colin Small

Colin Small

Colin is a finance based professional with public, private and (considerable) third sector experience. As a qualified accountant early working years were spent in industry including heavy machinery manufacture, trailer repair and manufacture, and a builder’s merchant. Joined the local water authority in 1975 and spent 3 years moving from public to private outlook following the 1974 move from water boards.

In 1979 Colin joined his first Housing Association based in Wolverhampton as Financial Controller, becoming Finance Director later. This was the start of a 28 year career with Normid, Touchstone (now Midland Heart) and Festival (Now Platform) at senior executive level and taking on HR and company secretarial duties along the way.

Served on the Board of Wrekin Housing Trust from 1999 to 2006 (including Vice Chair and Chair of Finance committee).

In 2007/2008 Colin decided to move away from full time employment and develop a portfolio of activities. This has involved board related appointments as Mercian Housing Association (including Chair of the Board), Circle Housing Group (now Clarion) and Stonewater Housing Group (including Chair of Risk and Assurance Committee), Chair of the Social Housing Pension Scheme, and Trustee of the Pensions Trust.

During officer and board appointments 3 successful mergers were completed.

Colin is Chair of the Board at Trident Group and Chair of Audit and Assurance Committee at The Community Housing Group.

From 2002 till 2019 Colin also general managed a small West Bromwich based Housing Association.

Specialist Skills

  • Finance
  • Risk Management
  • Governance
  • Pensions
Julie Robinson

Julie Robinson

Julie has over 10 years’ experience in the social housing sector at senior and executive level and has had responsibility during that time for all areas of the business providing regular reports to Audit & Risk Committees, Remuneration Committees, Development Committees and Board.

Julie has strong strategic planning skills across all areas of the business and ensures that a risk and assurance culture is embedded throughout the organisation. Specifically, her experience lies in determining the financial and treasury strategy for organisations, ensuring it aligns to the organisations risk appetite and growth objectives, and where identified leading to renegotiations of existing facilities and raising new finance. She has led the business planning cycle in different organisations and has experience of stress testing those plans and developing and monitoring recovery plans in the event of a "perfect storm" scenario.

Julie has a sound understanding of the regulatory environment in which we operate and as well as an in-depth understanding of finance and has a broad understanding and practical experience of most aspects within the social housing sector. Julie is an advocate of lean, systemic thinking approaches as a methodology to improve internal, customer centric services whilst maintaining the requirements of complex financial models to deliver against business plans and delivering efficient and effective services.

Her experience as a non-executive is as a Trustee at a Hospice in Watford where she was also Chair of the Policy and Resources Committee for 5 years. Whilst in the role, Julie was seen as a good communicator who demonstrated the behaviours that she values which are honest, respectful and professional. She was instrumental in ensuring that the Board operated effectively, sharing the organisations values and working collaboratively without self-interest putting the interest of the business and customers first at all times.

Trevor Graham

Trevor Graham

Trevor has a background in Building Surveying working at Birmingham City Council’s Housing Department in numerous roles culminating in a managerial role within the organisation’s Technical Services Department.

Subsequent roles included Structural Surveyor with a Birmingham based Structural and Civil Engineering consultancy followed by Stoke-on-Trent City Council as a Senior Surveyor, and South Staffordshire Housing Association as Senior Technical Officer.

In 2003 Trevor made the move from the public sector to the private sector to become the Partnering Director of a West Midlands based contractor specialising in the provision of social housing repairs and maintenance services, with responsibility for the company’s growth and diversification to become a major regional provider of maintenance services to social housing in the Midlands and Wales.

In 2017 Trevor set up his own consultancy specialising in transformational change, helping social housing providers to develop and implement service improvement strategies and processes, and assisting small and medium size contractors to build their businesses.

Specialist Skills

  • Strategic planning
  • Business transformation
  • Asset management
Andrew Fry

Andrew Fry - Chair

Andrew is a professional company director, non-executive director and chair with 30 years of diverse private and public sector management and director experience.

Andrew trained initially in FMCG brand management marketing and advertising. Subsequently he founded a specialised retail design and manufacturing group which he headed as a hands on MD for 19 years. He now combines work as a professional NED and charity trustee with running a property and innovation consultancy business.

Andrew's NED experience over the last 10 years includes roles as diverse as Chair of Black Country Partnership NHS Foundation Trust; Chair of Sandwell Arts Trust and of Sandwell Leisure Trust; trustee of the Black Country Living Museum; and NED at The Community Housing Group and Oakleaf Commercial Services.

Andrew has a particular interest in the natural and built environment which combines with his experience in design and an enthusiasm for history. He also has a strong commitment to social inclusion and in particular to the care of those with mental health issues.

Specialist Skills

  • Entrepreneurship
  • Strategy - including strategic analysis and challenge
  • Corporate governance - including managing boards, balancing support with challenge; risk management; health and safety management both practical and strategic; financial scrutiny; HR and legals.
Martin Jukes

Martin Jukes - Co-optee

Martin is Managing Director of Mpathy Plus, a management consultancy formed in 2005 who specialise in customer service and contact centre. He operates at both a strategic and operational levels in three main areas; business transformation, performance improvement and operational support. This involves working in various areas including Operations, IT, HR, Marketing etc. Although working in all sectors, Mpathy Plus has over 50 social housing providers as clients. Clients from other sectors have included Centrica, Coutts, DWP, Exxon Mobil, G4S, Open University, Punch Retail, Ricoh, Rolls Royce and Bentley Motor Cars, Virgin Trains, Vodafone, Western Union and others.

Previous employment has involved working for Sitel; a global business process and contact centre outsourcer where he led the team of Consultants across Central Europe, Birmingham Midshires Building Society where he had various roles in IT, Service Delivery and Project Management and BT where he maintained large business customers equipment.

Martin also provides support to Small and Medium Enterprises in developing their businesses to meet their needs e.g. growth, rationalisation, exit etc.

He is an MBA graduate and has completed various other training including Prince2. He is a Worcestershire Ambassador whose members aim is to promote Worcestershire as a place to 'Work, Live or Visit'.

Specialist Skills

  • General Business Management
  • Development of new models of service delivery
  • Harnessing ICT to transform a business
Liz Heaven

Liz Heaven

Liz has been a Board Member with TCHG for 7 years. Her background experience comprises a career in the social care sector, principally in social work and in a variety of learning and development roles. Most recently, prior to becoming self employed, she worked for the national sector skills council for social care - Skills for Care. Her role as Manager for the Midlands area- encompassing the whole of the East and West Midlands- gave her considerable managerial, financial and strategic responsibility, with a focus on improving the quality of social care services.

Since 2013 Liz has worked on a freelance basis for a not-for-profit organisation operating in the fields of social care; third sector charities and public sector institutions. The organisation provides a bespoke learning and development service and supports organisational development and quality improvement through a range of consultancy services, including bespoke audit and assurance commissions.

Liz's Professional qualifications include:

  • Qualified and registered social worker
  • Degree and Msc in Social Sciences
  • Post graduate qualifications in:
    • Health and social services management
    • Teaching and learning
    • Coaching and mentoring
    • Programme and project management
  • Graduate of the Institute of Personnel Management
  • Prince 2 accredited - Foundation and Practitioner levels

Specialist Skills

  • Strategic thinking and analysis
  • Programme and project management for business development and assurance
  • Occupationally current professional experience in social care and health - including a robust understanding of the legislative, regulatory and policy drivers relating to the sector
Louise Lee

Louise Lee - Fortis Living

Louise has worked in housing since 1995 initially in housing management, moving in 2000 to specialise in supported housing and services.

Louise currently works for Fortis Living as Head of Supported Housing and is responsible for Retirement Living Housing and services, catering services, the Falls Response service, Young Peoples Services and the Telecare services provided by Fortis in partnership with Worcestershire Telecare. Louise joined the Worcestershire Telecare Board in 2015.

Specialist Skills

  • Service-modelling/restructuring
  • Change Management
  • Project Management
  • People and resourcing Management
Nicola Inchbald

Nicola Inchbald - Rooftop Housing

Nicola is a Chartered Town Planner with over 30 years experience of the property development industry having been involved in projects as diverse as selling Bankside Power Station to Tate Modern and Farnborough Aerodrome to TAG Hauer. She has extensive housing development experience and advised The Commission for the New Towns, English Partnerships and Ministry of Defence on major land disposals and was a founder member of the Residential Development Agents Society (RDAS).

Having retired from CBRE in 2003, Nicola moved to her husband’s family home in Worcester where she cared for her elderly parent-in-law and two young children. This gave her direct experience of the joys of intergenerational living as well as coping with the pressures many families face over care provision.

Nicola joined the Board of Rooftop Housing Group in 2011 and became Group Chair in 2013. She is the former Chair of The Matrix Housing Partnership, a development cooperative between Rooftop, Accord, Trent & Dove, Trident and Pioneer Housing Associations.

Nicola was awarded Board Member of the Year at the Women in Housing Awards 2018.

Specialist Skills

  • Housing development – planning, appraisals, market sales, understanding and mitigating risk
  • Strategy – sector awareness, analytical thinking, creative solutions
  • Business – commercial ability, financial understanding
  • Governance – compliance and risk assessment, effective board management
Helen Southwell

Helen Southwell - Co-optee

Helen brings over 25 years’ NHS experience across the Midlands and Lancashire in general management and senior commissioning roles, most recently Deputy Director of Primary Care in Worcestershire. She has senior level experience working across a range of health care providers including with General Practice, NHS Acute Trusts and Community services. She is currently working for a national health related charity.

She began her career in the NHS in 1989, training as a physiotherapist and has worked in a variety of clinical and leadership roles in the intervening years across the NHS including a period working in Detroit, Michigan for an American Health Maintenance Organisation (HMO) with a strong focus on integrated care, prevention and promoting independence.

Helen currently is a board member at Platform Housing Group and a former Board Trustee for a Birmingham based Housing Association. She lives locally in Worcestershire.

Specialist Skills

  • Strategic commissioning and transformational change
  • Organisational development
  • Business process / Quality Improvement
  • Strategic planning and partnership working
Jane Preece

Jane Preece

Jane Preece moved to the West Midlands in 1990 from her native Wales to pursue a career in human resources and related areas. She has worked in the public, private and not for profit sector at Director level, most recently with Walsall Housing Group where she was Director of Organisational Development and Company Secretary.

Her project management and leadership skills have enabled organisations to achieve IIP Gold Standard, ISO9001, TUPE transfers of employees, changes of employment contracts in unionised environments. She has been nominee for Ofsted and involved in housing regulator inspections.

In 2016, a house with a canal mooring brought her to Kidderminster; she joined The Community Housing Group's Vestia Board and started her "dream job" at Severn Valley Railway as their first HR Manager, responsible for their paid employees and the Heritage Skills Training Academy apprentices.

Jane has held a number of non-executive directorships/trustee appointments in the fields of housing, training and various charities. Currently, she is the Chair of Sustain UK Ltd who provide supported accommodation for vulnerable adults in Birmingham and is a board member of PTP Ltd who deliver training opportunities in the West Midlands. Having undertaken the role of Company Secretary in a housing group who collapsed their group structure, Jane will bring relevant experience to the The Community Housing Group Board.

Specialist Skills

  • Strategic thinking
  • Sound judgement with the willingness to challenge
  • Interpersonal and communication skills, having worked in people management roles for over 30 years
Tony Tench

Tony Tench

Tony has over 20 years of experience in housing, development, asset management and social care. He is currently Chief Operations Officer for Housing and Care 21, a leading registered provider of quality housing and social care for older people.

Previously, Tony held a number of Executive roles at Hanover Housing Association and prior to that led on Extra Care housing development for Anchor Trust. Tony is a Business and Marketing Graduate.

Tony's achievements in housing and social care include: Improving organisational governance; working with the Board to agree a realistic strategy and business plan, simplifying the governance structures, agreeing and prioritising core purpose, improving the control environment and re-aligning operations management; Leading development; delivering an innovative £72m retirement village re-development and leading a sustained development programme of new specialist extra care housing delivering over 1,300 new properties in the last 3 years and currently managing a pipeline of circa 1,700 new build.

Tony has also led on a number of sizeable acquisitions of both rented and leasehold properties; Improving assets; agreeing the strategic approach to asset management. Ensuring properties are safe for residents and staff; and investing to maximise both resident satisfaction and the long term value from properties; Driving quality improvements from services; being the responsible person with CQC for social care services delivering circa 40,000 hours per week; and driving service improvements in housing and care services evidenced by a balanced set of qualitative and quantitative key performance indicators; Leading on digital developments that support more effective ways of working (to improve resident satisfaction and enable staff to do their roles more efficiently); and working in partnership with suppliers to offer residents better and less intrusive support services enabled by technology.

Specialist Skills

  • Leadership
  • Strategy Development
  • Housing, Asset Management and social care sector knowledge
Paul Cumming

Paul Cumming

Paul is a Chartered Accountant currently in practice in Worcester.

His wide business experience has included the role of Finance Director and Company Secretary of a national retailer and Managing Director of a group of engineering companies, both during times of great change.

Having lived in Worcestershire all of his life, he has been a District Councillor on two councils, including Malvern Hills District for the past 23 years. During this time he has served as Deputy/Acting Leader and for many years held the portfolio for Resources, overseeing a major overhaul of the council's finances, in addition to that of Customer Services.

Paul is currently a governor of a sixth form college and an academy school. Past experience has also included board membership of the Central Technology Belt and Malvern Theatres as well as a prominent non-league football club.

Specialist Skills

  • Financial control in both small and large organisations
  • Business transformation and organisation
Kaye Law-Fox

Kaye Law-Fox - Chair

Kaye Law-Fox currently serves as Chair, Vice Chair or Board Member on the Boards of two housing associations and an NHS Foundation Trust wholly owned subsidiary. Kaye also Chairs an Audit and Risk Committee.

Kaye is an experienced executive, having spent the majority of her career developing and delivering systems of internal control and corporate governance in the public sector; including the NHS, security agencies of the Home Office, a national charity and not-for-profit companies.

Kaye holds a number of graduate and postgraduate management qualifications. She is also a qualified project, programme and portfolio manager.

Specialist Skills

  • Strategic business planning – establishing systems of corporate business planning
  • Regulation & governance
  • Audit and risk
Andrew Fry

Andrew Fry

Andrew is a professional company director, non-executive director and chair with 30 years of diverse private and public sector management and director experience.

Andrew trained initially in FMCG brand management marketing and advertising. Subsequently he founded a specialised retail design and manufacturing group which he headed as a hands on MD for 19 years. He now combines work as a professional NED and charity trustee with running a property and innovation consultancy business.

Andrew's NED experience over the last 10 years includes roles as diverse as Chair of Black Country Partnership NHS Foundation Trust; Chair of Sandwell Arts Trust and of Sandwell Leisure Trust; trustee of the Black Country Living Museum; and NED at The Community Housing Group and Oakleaf Commercial Services.

Andrew has a particular interest in the natural and built environment which combines with his experience in design and an enthusiasm for history. He also has a strong commitment to social inclusion and in particular to the care of those with mental health issues.

Specialist Skills

  • Entrepreneurship
  • Strategy - including strategic analysis and challenge
  • Corporate governance - including managing boards, balancing support with challenge; risk management; health and safety management both practical and strategic; financial scrutiny; HR and legals.
Tim Leslie

Tim Leslie

Tim is a senior civil servant at Ofqual, the exams regulator. He joined Ofqual in 2012 as its Director of Risk and Markets. His current position is Director of the National Reference Test, a new test launched in a sample of schools this year. He has been responsible for its design and development, procurement and commercial management, and now leads its annual delivery. He has also contributed to the reform of GCSEs and A levels, making regulatory decisions on the proposed new qualifications.

Tim has a broad background in regulation and risk management. Prior to joining Ofqual, he was Chief Executive and Director of Regulation at Standards for England, a non-departmental public body sponsored by DCLG, which regulated ethical standards in local government. He led teams responsible for investigating complaints, publishing guidance and monitoring local authorities’ operation of the standards framework. He also worked at the Financial Services Authority, supervising major banks.

Tim’s earlier career was in the private sector. Between 1997 and 2008, he had various roles at Xansa plc, a business process and IT outsourcing company including as its Risk Director, where he implemented a new approach to enterprise risk management. He also worked at NatWest for 17 years in roles including Director of International Markets in its Treasury and Capital Markets business, and Head of the Group’s Business Consultancy unit.

Tim has worked extensively with boards via his experience as CEO of Standards for England, senior civil servant at Ofqual and as Risk Director at Xansa Plc.

Tim has a degree in Engineering from Cambridge University and is an Associate of the Institute of Bankers.

Specialist Skills

  • Corporate governance and regulatory management
  • Risk Management
  • Programme and change management
Tony Tench

Tony Tench

Tony has over 20 years of experience in housing, development, asset management and social care. He is currently Chief Operations Officer for Housing and Care 21, a leading registered provider of quality housing and social care for older people.

Previously, Tony held a number of Executive roles at Hanover Housing Association and prior to that led on Extra Care housing development for Anchor Trust. Tony is a Business and Marketing Graduate.

Tony's achievements in housing and social care include: Improving organisational governance; working with the Board to agree a realistic strategy and business plan, simplifying the governance structures, agreeing and prioritising core purpose, improving the control environment and re-aligning operations management; Leading development; delivering an innovative £72m retirement village re-development and leading a sustained development programme of new specialist extra care housing delivering over 1,300 new properties in the last 3 years and currently managing a pipeline of circa 1,700 new build.

Tony has also led on a number of sizeable acquisitions of both rented and leasehold properties; Improving assets; agreeing the strategic approach to asset management. Ensuring properties are safe for residents and staff; and investing to maximise both resident satisfaction and the long term value from properties; Driving quality improvements from services; being the responsible person with CQC for social care services delivering circa 40,000 hours per week; and driving service improvements in housing and care services evidenced by a balanced set of qualitative and quantitative key performance indicators; Leading on digital developments that support more effective ways of working (to improve resident satisfaction and enable staff to do their roles more efficiently); and working in partnership with suppliers to offer residents better and less intrusive support services enabled by technology.

Specialist Skills

  • Leadership
  • Strategy Development
  • Housing, Asset Management and social care sector knowledge
Trevor Graham

Trevor Graham

Trevor has a background in Building Surveying working at Birmingham City Council’s Housing Department in numerous roles culminating in a managerial role within the organisation’s Technical Services Department.

Subsequent roles included Structural Surveyor with a Birmingham based Structural and Civil Engineering consultancy followed by Stoke-on-Trent City Council as a Senior Surveyor, and South Staffordshire Housing Association as Senior Technical Officer.

In 2003 Trevor made the move from the public sector to the private sector to become the Partnering Director of a West Midlands based contractor specialising in the provision of social housing repairs and maintenance services, with responsibility for the company’s growth and diversification to become a major regional provider of maintenance services to social housing in the Midlands and Wales.

In 2017 Trevor set up his own consultancy specialising in transformational change, helping social housing providers to develop and implement service improvement strategies and processes, and assisting small and medium size contractors to build their businesses.

Specialist Skills

  • Strategic planning
  • Business transformation
  • Asset management
Liz Heaven

Liz Heaven - Chair

Liz has been a Board Member with TCHG for 7 years. Her background experience comprises a career in the social care sector, principally in social work and in a variety of learning and development roles. Most recently, prior to becoming self employed, she worked for the national sector skills council for social care - Skills for Care. Her role as Manager for the Midlands area- encompassing the whole of the East and West Midlands- gave her considerable managerial, financial and strategic responsibility, with a focus on improving the quality of social care services.

Since 2013 Liz has worked on a freelance basis for a not-for-profit organisation operating in the fields of social care; third sector charities and public sector institutions. The organisation provides a bespoke learning and development service and supports organisational development and quality improvement through a range of consultancy services, including bespoke audit and assurance commissions.

Liz's Professional qualifications include:

  • Qualified and registered social worker
  • Degree and Msc in Social Sciences
  • Post graduate qualifications in:
    • Health and social services management
    • Teaching and learning
    • Coaching and mentoring
    • Programme and project management
  • Graduate of the Institute of Personnel Management
  • Prince 2 accredited - Foundation and Practitioner levels

Specialist Skills

  • Strategic thinking and analysis
  • Programme and project management for business development and assurance
  • Occupationally current professional experience in social care and health - including a robust understanding of the legislative, regulatory and policy drivers relating to the sector
Paul Large

Paul Large

Paul qualified as an accountant (CIPFA) in 1986 having spent his career up to that date working in the NHS and Local Government. Shortly after qualifying, he moved to KPMG, working in the public and not for profit sectors as an internal and external audit manager with occasional consultancy assignments (5 years).

Paul then moved to the Further Education Funding Council (5 years) and from there onto Oxford Brookes University where he has worked since 1997, initially as Director of Finance and Legal Services (11 years) and then as Registrar and Chief Operating Officer, including Clerk to the Board (7 years). After stepping down as Registrar and Chief Operating Officer in April 2016 Pau worked part-time for the University as Director of Infrastructure Investment. He retired from the University at the end of 2017.

Since retiring Paul has continued to provide advice and support to a range of Universities.

Specialist Skills

  • Strategy development, planning and implementation;
  • Financial strategy and management; Debt management, including private placement;
  • Audit, Risk management and assurance;
  • Project leadership, management and governance - including effectiveness governance review
Andrew Fry

Andrew Fry

Andrew is a professional company director, non-executive director and chair with 30 years of diverse private and public sector management and director experience.

Andrew trained initially in FMCG brand management marketing and advertising. Subsequently he founded a specialised retail design and manufacturing group which he headed as a hands on MD for 19 years. He now combines work as a professional NED and charity trustee with running a property and innovation consultancy business.

Andrew's NED experience over the last 10 years includes roles as diverse as Chair of Black Country Partnership NHS Foundation Trust; Chair of Sandwell Arts Trust and of Sandwell Leisure Trust; trustee of the Black Country Living Museum; and NED at The Community Housing Group and Oakleaf Commercial Services.

Andrew has a particular interest in the natural and built environment which combines with his experience in design and an enthusiasm for history. He also has a strong commitment to social inclusion and in particular to the care of those with mental health issues.

Specialist Skills

  • Entrepreneurship
  • Strategy - including strategic analysis and challenge
  • Corporate governance - including managing boards, balancing support with challenge; risk management; health and safety management both practical and strategic; financial scrutiny; HR and legals.
Matt Cooney Group Chief Executive
Matt Cooney

Brief Career History and Experience
Matt has considerable experience of working in housing, and since moving to the Midlands in 2000, joined Solihull Council as Deputy Director. He established North Solihull Regeneration which helped transform the area and then led the team that established Solihull Community Housing (SCH) and became its first Chief Executive. SCH was the first housing service to be awarded 3 stars with excellent prospects for improvement by the Audit Commission in the West Midlands.
Matt was Chief Executive of Asra and helped transform it from a poorly performing housing association into one with high customer satisfaction. He then became Chief Operating Officer of PA Housing following the merger between Asra and Paragon, leading the integration of the two businesses. Prior to joining TCHG, Matt was working for Surrey County Council to improve the performance of their Land & Property Team.

Current Responsibilities
The Groups's senior executive in overall control of the management of the affairs of the Group.
Responsible for advising on the formulation of Group strategy and for the co-ordination and effectiveness of the Group in accordance with its Articles of Association, Rules, Business Plan, Policies and Practices and the Regulatory Framework.
David Knowlton Group Finance Director
David Knowlton

Brief Career History and Experience
David joined Wyre Forest Community Housing after 10+ years as Group Finance Director at Sanctuary Housing Group, one of the largest Housing Companies in the country.
Earlier in his career, David held senior positions at three Midland based Housing Associations, Midland Area, Bournville Village Trust and Spiral Housing Association. He moved back to the Midlands on taking up his post with the Group, in late 1999.

Current Responsibilities
David is responsible for the finances of the Group including business planning, treasury, internal management reporting, external financial reporting and directing the Finance Department to provide a quality financial service to Group members.
Marina Banner Group Director/Group Secretary
Marina Banner

Brief Career History and Experience
Marina was part of the Housing transfer team that established the organisation in 2000 and has been Director of Vestia & Corporate Services since 2010. Her career in housing spans over 30 years and has included roles in front line service delivery, strategy and business development.

Marina is committed to the pursuit of Business Excellence, is a trained Assessor and was the first person to receive a personal Ambassador of Excellence Award for the West Midlands in 2005. In this role she has supported The Community Housing Group and a number of statutory, voluntary and private sector organisations to improve their businesses and more recently to adopt Lean thinking.

Current Responsibilities
As a Group Director responsible for the delivery of Corporate Services and Group Secretary, Marina is responsible for a broad range of services including:
Governance & Board Development, Risk, Regulation, ICT, Human Resources, Marketing & PR, Market Research, Business Planning, Business Improvement, Performance Monitoring, Corporate Social Responsibility, Stakeholder Communications and Involvement.

She is also Managing Director of Vestia Community Trust; which is responsible for researching and piloting new models of collaborative service delivery to customers and communities suffering multiple disadvantages. This includes supporting people into employment and empowering them to be independent and responsible citizens who are able to make decisions about their lives, homes and communities. Vestia is also responsible for securing external funding to support delivery of the Group’s vision of 'Improving Lives'.
Ian Hancock Group Director/Interim Managing Director (Operations)
Ian Hancock

Brief Career History and Experience
Ian trained in his early career as a Building Surveyor in the private sector. He later joined Knightstone Housing and Magna Housing Group delivering various construction and maintenance services.
Ian joined the Group in 2005 as Director of Asset Management before becoming Managing Director of Oakleaf on its inception in December 2013.

Current Responsibilities
Responsible for the Group's Asset Management Strategy and to deliver front line Repairs Services, Investment Programmes and the Customer Service Centre.
Responsible for delivering the Oakleaf Commercial Services Ltd Business Plan objectives.
Supporting the Executive Team in developing and delivering the strategic and operational plans for the Group and subsidiary companies.