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Group Documents

We are required by the Regulator to publish specific information to ensure that we conduct our business activities in an open and transparent manner.

We review the information we publish regularly to ensure that is relevant, complies with all legal requirements, and meets the expectations of our stakeholders.

To view these documents you will need a program capable of reading Adobe's Portable Document Format (PDF).

If you do not have such a program you can download Adobe's reader for free.

Policies and Procedures

Allocations Policy

Customer Experience Policy

Data Protection Policy

Equality & Diversity Policy

Governance Policy

Health and Safety Policy

Housing Management Policy

Probity and Anti-bribery Policy

Restructures, Mergers and Strategic Partnerships Policy

Risk Management Policy

Safeguarding Policy

Whistleblowing Policy

Group Structure

The Community Housing Group Structure

Board Member Information

Board and Committee Allowances and Expenses

Board and Committee Dates

Board and Committee Membership

Governance Framework

Succession Plans

Audit and Assurance Committee - Succession Plan

OCS - Succession Plan

People and Performance Committee - Succession Plan

TCHG Board - Succession Plan

Vestia Community Trust - Succession Plan

WTC - Succession Plan

Board Member Recruitment

Sample Board Member Recruitment Pack

Sample Customer Voice and Assurance Group Member Recruitment Pack

Articles of Association, Group Rules & Terms of Reference for Boards & Committees

Audit and Assurance Committee Terms of Reference

Customer Voice and Assurance Group Terms of Reference

Oakleaf Commercial Services Limited Articles of Association

Oakleaf Commercial Services Terms of Reference

People and Performance Terms of Reference

The Community Housing Group Articles of Association

The Community Housing Group Rules

The Community Housing Group Terms of Reference

Vestia Community Trust Articles of Association

Vestia Community Trust Rules

Vestia Community Trust Terms of Reference

Worcestershire Telecare Articles of Association

Worcestershire Telecare Rules

Worcestershire Telecare Terms of Reference

Wyre Forest Land Company Terms of Reference

Standing Orders and Financial Regulations

Standing Orders, Financial Regulations and Procurement Arrangements

Group Reports

TCHG 20 Year Anniversary Review

TCHG Annual Report to Tenants 2019-2020