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Andy Ballard

Improving lives for the people and communities we work with


Improving lives is our vision, the reason for our existence and our number one priority everyday.

To get the best out of life and achieve their potential, we believe everyone needs a decent home in a vibrant community and the ability to access help and support quickly, in times of change or difficulty within their lives.

So how are we improving lives? Click on the links below and we’ll tell you

All the companies in our Group share one vision, but each has a different part to play in making it a reality. This Group Business Plan updated each year, provides an overview of our priorities and targets.

To find out more about the contribution of each subsidiary, click on the individual company links at the end of this plan.

The Challenge

Social Housing Providers are facing a range of challenges. External factors including a 1% cut in rental income for 4 years, regulatory and welfare reform, a lack of housing supply and the increasing gap between income and housing costs are, placing significant pressure on both us and our customers, resulting in a push to identify cost saving initiatives whilst housing and supporting some of the most vulnerable people in our communities.

To meet these challenges we’ve embarked on a programme of Group wide transformation, commencing with the implementation of a new streamlined governance structure and risk management framework.

In 2017/18 our focus will be on reviewing our offer to tenants and our core Housing Management Services to ensure we are delivering what tenants want, what is affordable and ensuring value for money.

We will also embrace digital technology to help us deliver services faster and more efficiently and support our people and customers to be digitally included and engage with us in new and exciting ways on the things that matter most to them.

By re-financing our business plan and increasing our commercial business we will ensure we are able to continue to invest in and deliver a positive return from our assets, build new homes across a range of tenure types, develop new services and create communities people want to live in.

Andy Ballard
Group Chairman

The Community Housing Group and subsidiary companies share the same strategic goals and have adopted a Group Mission, Vision & Value statement. This business plan demonstrates how we will achieve our goals and targets.