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Quality Policy Statement

The Community Housing Group (TCHG, Parent) is a non-profit making organisation and is registered with the Homes and Community Agency (HCA). It consists of four subsidiaries.

The Registered non-asset holding Parent company, provides support services to keep the business running smoothly including finance, human resources, information & communication technology, marketing, business development and legal services. Objectives and performance indicators have been defined and are monitored to ensure the effective delivery of these corporate services and support activities.

TCHG and all its subsidiaries share one vision, to ‘Improve Lives’. To deliver this vision, we also have a number of strategic priorities in place which are supported by a series of key objectives to support our aims of continuous improvement, quality and customer satisfaction.

Our strategic priorities are as follows;

  • Deliver homes and services customers want and need
  • Support individuals, families and communities to achieve their potential
  • Ensure the strength, stability and sustainability of our business
  • Grow and diversify our business
  • Deliver Value for Money.

Included in these objectives are the following;

  • Delivering high quality and safety in every aspect of our business
  • Meeting or exceeding our customers’ expectations
  • Having a positive influence within the communities in which we operate
  • Attracting, retaining and developing our people
  • Continually improving our quality management system through monitoring, measurement of processes, service delivery and customer feedback
  • Setting measurable quality objectives and continually reviewing these for effectiveness
  • Communicating the group's quality policy and quality objectives to its staff.

Achieving these standards is the responsibility of the entire team at The Community Housing Group and our management team is fully committed to the implementation of this policy statement.

Signed: David Knowlton
David Knowlton
Deputy Group Chief Executive
Signed: Marina Banner
Marina Banner
Executive Director Corporate Services