Some Important points to remember:

Do not ignore the problem: it won't go away. The longer you wait to deal with it or to take advice the worse the situation will be.

Do not borrow more to pay off your debts: In most cases this is very unwise as it digs a deeper hole and it could mean putting your house at risk. If you are considering this, talk to an independent adviser first.

If you have lost a job or are off sick: check whether you have insurance or that you are obtaining all the benefits you are entitled to. Talk to an adviser. Work out your own personal budget: make sure you show it or send it to your creditors when you tell them about your difficulties.

Get in touch with your creditors: explain your difficulties.

Contact everybody you owe money to: you must include every creditor or you will run into difficulties eventually.

Do not give up if at first you do not succeed: ask to speak to senior people if the first person is unhelpful.

Fill in reply forms to court papers and let the court have all the facts: this information will assist the court to resolve your dispute and decide what you can reasonably afford to pay.

Always attend court hearings: If you have a court hearing go along and take your budget sheet with you. Try to talk to an adviser. There is an advice desk at the county court on Mondays and Tuesdays from 10am to 12 noon.

Always keep copies of any letters or court forms you send or receive.