phone payments
The Community Housing Group - Incorporating Wyre Forest Community Housing - Saturday November 22, 2008
What is IVR?
allpay.net's automated voice recognition software for telephones, known as IVR (Interactive Voice Response), has secure and authorised payment processing at its core. This service can potentially help clients meet the government's e-business directives by allowing customers to make their bill payments by telephone 24 hours a day, 7 days a week, with automatic connection to a customer service representative if unsuccessful.
IVR is easy to use, highly convenient and cost-effective. It offers you our customers the flexibility to pay your rent at a time that suits you.
How to make your rent payment using the Allpay phone network
Before you dial, make sure that you have your debit card and rent account number/switch card handy. You will need them to make a successful payment.
Dial the Allpay network on 0870 770 0472
You will hear the following message:
Welcome to the allpay.net automatic account payment system. Please have your account number and your debit card details ready.
Please enter your 19-digit account number. (This is your rent account number card number)
Please enter your debit card number
This is your debit card number (the long number at the front of your card – usually 16 digits)
Please enter the four digit expiry date
Four digit start date
Single digit issue number
Two digit issue number
The question you are asked will depend on the debit card you use as different banks have different requirements.
Please enter the amount you wish to pay, using the star (*) button to separate pounds and pence.
For example if you wanted to pay £10.50 you would press the following buttons on your phone 10*50
You will then get a confirmation message
You entered “x” pounds and “x” pence, if this is correct press star (*) if not press hash (#)
Please hold for a few seconds while this transaction is authorised.
This transaction has been authorised, your reference number is **********
You need to make a note of this number in case you need to query your payment.
Or if the transaction is declined
I’m sorry but authorisation for this transaction has not been obtained, please hold for a Customer services Adviser.
Your call will be transferred to a help desk operator who will be able to assist you.
Thank you for using the allpay.net automatic payment system.
