Getting Involved
The Community Housing Group - Incorporating Wyre Forest Community Housing - Saturday November 22, 2008
Getting Involved
The Community Housing Group is committed to ensuring that its customers are involved in how services are both developed and provided.
We recognise that meaningful customer participation does not come from just having a policy - it must be at the heart of our business and part of the culture of providing excellent service and homes.
We believe that customer participation is about listening, talking and consulting with customers and other stakeholders. This enables them to have more input into the decision-making processes and ultimately more choice and more say about the services we provide
We aim:
- To provide you with a variety of ways to become involved
- To enable you to participate at the level you require and are comfortable with
- To work with minority groups to remove barriers to participation
- To supply information and respond to feedback on our service performance
At present we have a Tenant Participation Framework that has three levels of involvement and a link with The Community Housing Group Federation of Tenants (an independent organisation run by and for Tenant Representatives)
Report - Resident Involvement 2007/08 (PDF opens in new window)
Tenant Participation Compact 2005 (PDF opens in new window)
Customers can also take part in surveys, discussions and consultation meetings on a variety of subjects. If you would like to take part in these forms of consultation please contact the Tenant Participation Team.
For further details of our existing Participation Framework, download our Consultation and Involvement Strategy. (PDF opens in new window)
