What does a Tenant Representative do?

In simple terms, you represent the views of your neighbours and can highlight concerns or ideas on their behalf.

You don’t need to have any formal skills or experience of working with a committee to join. You do need to be a good listener, not be afraid to put your views forward and be interested in issues which affect your home, community and local neighbourhoods. It also helps to have a good sense of humour!

The Customer Support team will provide help and support to tenant representatives. They organise training courses on topics such as committee skills and community development as well as providing tenant representatives with information about the services provided by the Company so that they can make informed comments and decisions about current and proposed services.

Training Courses
The Customer Support Team arrange training courses through professional training companies, to help Tenant Representatives in their role.

The training courses are suitable for all levels of involvement and cover basics such as:

• Communication skills
• Confidence building
• Presentation skills
• Basic computer skills
• Equality and diversity

If Tenant Representatives are interested in joining panels or even becoming a Board Member, there are courses designed to provide them with more business like skills such as

• Negotiating skills
• Managing meeting
• Decision making and influencing
• Finance for the non finance manager

Contact Your TCC
Each TCC has a chairman and vice chairman who will be happy to answer any questions you may have about joining the committee or who will take the details of any issues or improvement ideas you would like to raise at the next TCC meeting.

Click here for the details of all TCC Chairmen and Vice Chairmen. If you do not know which TCC covers your area, please click here to contact us or telephone the Customer Support Team on 01562 733031 and we will pass a message to the chairman on your behalf.