What is anti-social behaviour?

Anti-social behaviour can be anything from low levels of noise or persistent nuisance to serious violence and other criminal activity. It includes behaviour that affects other people’s quality of life.

Examples include:

• noise nuisance
• littering public areas
• graffiti
• using aggressive and threatening language and behaviour
• being violent
• vandalism
• abandoned vehicles
• racial and other harassment
• drug-dealing
• nuisance from pets
• prostitution
• intimidation and harassment
• domestic violence

How do I make a complaint?
You can make a report online or you can speak to the Anti-social Behaviour (ASB) Unit by telephoning freephone 0800 169 4002 or 0800 169 0933.

What happens once I've made a complaint?
The officer in charge of your case will aim to speak to you (either face to face or over the telephone) within 24 hours of your contact in order to gain as many details as possible.

They will ask for any evidence that supports your complaint (for example, your statement, photographic evidence). They will talk to you before taking any further action.

What happens next?
The officer will collect further information/evidence, including: interviews with witnesses, completed diary sheets, liaise with other agencies.

What action can be taken against a nuisance neighbour?
There are many different ways to deal with anti-social behaviour including injunctions and court orders.

The level of action taken will depend on the nature of the complaint and the level of evidence available to support the complaint.

View a copy of the Housing Information Handbook (in our downloads area) for details of how we expect tenants to behave in their homes and neighbourhoods (section 1) and how we deal with anti-social behaviour (section 8).