Our Charter's

Our Customer Charter

"We provide great service"

• We'll be honest with you
• We'll care for you and your home
• We'll listen to you
• When you need help, ask
• We'll provide value for money
• We'll learn from our mistakes
• We'll manage change and growth without compromising services to you
• We'll support communities and neighbourhood

Our People Charter

"We're great to work with"

• We'll treat you fairly, with dignity and respect
• We'll encourage you to maximise your potential
• We'll provide a safe, secure and healthy working environment
• We'll encourage innovation and creativity
• We'll ensure effective and open communications throughout the organisation
• We'll support you to achieve work life balance
• We'll provide competitive pay and benefits
• We'll expect good performance, recognise your contribution and celebrate succes

Our Business Charter

"We’re great to do business with"

• We’ll manage change and growth without compromising our customers
• We’ll invest wisely in our people and resources to ensure long term sustainability
• We’ll support the local community and voluntary sector
• We’ll work openly and fairly with our partners
• We’ll manage and control risks appropriately
• We’ll invest in the local economy
• We’ll responsibly manage our environmental impact
• We’ll operate within our business plan
• We’ll expect similar high standards from our partners