Our Business

Every year we review our Business Plan to ensure that we are achieving our objectives and to take account of any changes in the social housing market place and local business community.

Our Objectives

1. Maximise Customer Involvement
   By 2010, the Group will be recognised as a market leader in customer involvement, offering flexible and cost effective opportunities that meet the diverse needs of its customers


2. Provide responsive and customer focused services
   By 2010, the Group will have an extensive portfolio of housing and support services that are efficient, effective and meet the needs and aspirations of present and future customers


3. Provide Affordable Homes
   By 2010 the Group will offer a comprehensive range of affordable and sustainable housing options to present and future customers


4. Improve and sustain homes
   By 2010 the Group will have completed its 10 year stock investment guarantee and met the Decent Homes Standard


5. Contribute to the development of safe and sustainable communities
   By 2010 the Group will have made a significant contribution to community sustainability through sensitive stock development, innovative property and estate management, investment in the local economy and provision of a range of community based initiatives in partnership with others


6. Train and Develop
   By 2010 the Group will be recognised as an 'Employer of Choice' and have Board Members, Employees and Tenant Representatives that feel recognised, motivated and demonstrate high levels of skill and competence


7. Ensure Effective Governance
   By 2010 the Group will be recognised as a leader in Corporate Governance


8. Strive for Excellence
   By 2010 the Group will have achieved both regional and national recognition for excellence


9. Maximise efficiency
   By 2010 the Group will have achieved efficiencies in cost/output ratios in line with regulatory requirements


10. Expand and Diversify
    By 2010 the Group will have achieved a 5% growth in the housing stock, extended its stock portfolio to include shared ownership and other shared equity options and developed a range of services, in partnership with others to meet identified gaps in service provision and to increase its market share.