| Operations Directorate |
Responsible for |
| Housing Services Strategy and Policies |
Estate Management |
| Lettings and Allocations |
Rent Collection and Arrears Control |
| Sheltered Housing Services |
Homelessness |
| Assisting in tenant participation and liaison |
Service development and quality control |
| Community Care initiatives |
Performance Monitoring |
| New Initiatives and acquisitions |
Contract and Project Management |
| Appointment of Consultants and contractors |
Development programme |
| Technical advice and safety |
Feasibility appraisals |